(published via Memeburn) Fear-mongering is everywhere, in every industry. And most recently, the contact centre has experienced its own dose of this with the announcement…
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Anybody who has ever had to phone a call centre knows the frustration of listening to numerous menu options before eventually being able to speak…
Image source: Epteca With more customers owning smart mobile devices, companies are facing an ever increasing need to communicate and respond to customers using channels,…
Data has become the currency of the digital landscape. Irrespective of industry sector, no company can afford not to manage, analyse, and execute on the…
The South African contact centre industry has evolved to such an extent that it is becoming the focal point for corporate sales, service, and support….
Without doubt, South Africa’s academic institutions are following the global trend toward digitisation – and as such are becoming increasingly sophisticated and streamlined in their…
1Stream, a leading provider of cloud contact centre technology and services, has released an updated version of its platform. Platform 2.5 is essentially a response…
As with most other industries, education and academia is fast being transformed by the rapid shift to online mechanisms of consumption and delivery. The ways…
By Bruce von Maltitz, co-founder While most businesses today are employing some sort of social media strategy, many are still very slow to respond to customer…
By Jed Hewson, co-founder For both new and established e-commerce merchants worldwide, customer experience and customer care have become key to survival. While online stores can…
