Without doubt, South Africa’s academic institutions are following the global trend toward digitisation – and as such are becoming increasingly sophisticated and streamlined in their…
Read More
1Stream, a leading provider of cloud contact centre technology and services, has released an updated version of its platform. Platform 2.5 is essentially a response…
As with most other industries, education and academia is fast being transformed by the rapid shift to online mechanisms of consumption and delivery. The ways…
By Bruce von Maltitz, co-founder While most businesses today are employing some sort of social media strategy, many are still very slow to respond to customer…
By Jed Hewson, co-founder For both new and established e-commerce merchants worldwide, customer experience and customer care have become key to survival. While online stores can…
By Bruce von Maltitz, Director, 1Stream Customers are increasingly taking to social media to look for support or lodge complaints. Most businesses today understand this…
Earlier this year, Goldman Sachs released a study which projected that spending on cloud computing infrastructure and platforms will grow at a 30% compound annual growth…
1Stream’s MD, Bruce Von Maltitz, was featured in The Star newspaper on 8 April, 2015. Key takeaway: “The secret to successful, consistent customer service is…
By Bruce von Maltitz, Director, 1Stream Have you ever thought about what kind of person your business would be if it was human? Or what…
As we move further into the world of e-commerce, e-education,e-administration and even e-society, first (and second and third) impressions are increasingly made not by your…
