Nebula whitepaper outlines cloud solutions and considerations for SA contact centres “South African contact centres are finally starting to understand the benefits of cloud technology….
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By Jed Hewson, Director Artificial Intelligence is not yet a reality. But very smart computers are. They’re poised to take over all sorts of routine,…
Cloud technology holds just as much, if not more, power for small businesses and their call centres as it does for large ones, says Jed…
Partnering with local cloud technology providers makes sense The call centre has evolved from a ‘transactional’ department into a multi-faceted, social hub of customer service…
The recent opinion piece by Bruce Von Maltitz, ‘Gamification: A Manager’s new best friend?’ was featured in Finweek online. Click here to read full story.
Opinion piece featured in Business Brief, October 2014 Games have been used to motivate and engage people since the dawn of time. They speak to…
Jed Hewson was quoted in the October feature on ‘Contact Centres in Cloud’ of Brainstorm magazine: Quote: For contact centres delivering outsourced services, the opex…
Cloud-based solutions and hosted services are changing the way contact centres operate around the world. Whereas several years ago, setting up a contact centre involved…
Fin24 reporter Matthew Le Cordeur interviewed 1Stream director, Bruce Von Maltitz on gamification. Article copy: Cape Town – Let’s play a game: Pretend your staff…
Gartner predicts that 40% of Global 1000 organisations will use gamification as their primary mechanism to perform business operations by 2015. It also predicts that…
