
Today’s customers are more empowered and sophisticated than ever before. They are exposed to a multitude of goods and services, and product parity makes defining…
Today’s customers are more empowered and sophisticated than ever before. They are exposed to a multitude of goods and services, and product parity makes defining…
Since 1Stream’s establishment in 2008, it has been committed to enabling companies to deliver excellent customer service using easy-to-access technology. During that time, it has…
A fully integrated CRM is essential to ensure that your sales, service and marketing teams can work hand-in-hand to deliver an excellent customer experience. 1Stream’s…
Our leading-edge Speech Analytics solution is custom-made for the South African market and can help transform your contact centre performance, taking your customer experience to…
A loyal customer base is good for business. But how do you ensure customer loyalty and how can you both retain and grow your customer…
The contact centre space is changing. Customers expect first-call resolution and helpdesk ticketing automation is delivering a convenient, user-friendly experience. The customer journey is the…
The numbers speak for themselves. Prioritising customer experience and delivering a good end-to-end customer journey can and will positively impact your business and make it…
When you give your sales team the right tools to effectively and efficiently manage clients and build a relationship with them, you positively impact your…
Putting customer experience front and centre of your business goals is guaranteed to reap rewards for both customers and staff and positively impact your bottom…