
Cloud technology specialists, 1Stream, has launched a new customer relationship management platform, 1CRM. This innovative new offering is designed to manage customer experiences and drive…
Cloud technology specialists, 1Stream, has launched a new customer relationship management platform, 1CRM. This innovative new offering is designed to manage customer experiences and drive…
When it comes to customer experience, you need to make a good impression at every point of contact. Get it wrong, even once, and your…
1Stream, the leading provider of cloud-based contact centre technology in Southern Africa, turns 13 this month. Founded in 2008 by Jed Hewson and Bruce von…
South Africa has experienced something of an online retail boom since the start of 2020, largely because of the pandemic which has pushed shoppers online….
There’s no doubt that the last year presented us with immeasurable challenges, forcing businesses and contact centres to take decisive action and drive significant change…
Much has been said of the challenges faced by businesses – and economies as a whole – during 2020. However, there are some good news…
Blame it on the Covid-19 pandemic or call it the 5th industrial revolution – whatever label you use, there’s no denying that consumers – and…
If you were ever in any doubt about the importance of customer service, here are a few statistics to set the scene. 96% of consumers…
For years organisations have been talking about digital transformation and a new era of technology. While some early adopters dove straight in, embracing new solutions…