Background: At 1Stream, we’ve seen how innovative technology has transformed traditional business models. We service a medium-sized insurance company that has been in business for…
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A growing number of successful companies and organisations across South Africa are investing in innovative Customer Relations Management (CRM) platforms to help grow their business,…
Today’s customers are more empowered and sophisticated than ever before. They are exposed to a multitude of goods and services, and product parity makes defining…
The workplace has undergone a major transition over the past three years, placing pressure on companies and organisations to relook their office structure and workflows,…
Since 1Stream’s establishment in 2008, it has been committed to enabling companies to deliver excellent customer service using easy-to-access technology. During that time, it has…
A fully integrated CRM is essential to ensure that your sales, service and marketing teams can work hand-in-hand to deliver an excellent customer experience. 1Stream’s…
When you choose 1Stream’s Zendesk contact centre telephone integration, you’re putting customer service first. You get all the benefits of the award-winning Zendesk platform, combined...
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Our leading-edge Speech Analytics solution is custom-made for the South African market and can help transform your contact centre performance, taking your customer experience to…
A loyal customer base is good for business. But how do you ensure customer loyalty and how can you both retain and grow your customer…
The contact centre space is changing. Customers expect first-call resolution and helpdesk ticketing automation is delivering a convenient, user-friendly experience. The customer journey is the…
