South Africa has experienced something of an online retail boom since the start of 2020, largely because of the pandemic which has pushed shoppers online….
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There’s no doubt that the last year presented us with immeasurable challenges, forcing businesses and contact centres to take decisive action and drive significant change…
Much has been said of the challenges faced by businesses – and economies as a whole – during 2020. However, there are some good news…
Blame it on the Covid-19 pandemic or call it the 5th industrial revolution – whatever label you use, there’s no denying that consumers – and…
If you were ever in any doubt about the importance of customer service, here are a few statistics to set the scene. 96% of consumers…
For years organisations have been talking about digital transformation and a new era of technology. While some early adopters dove straight in, embracing new solutions…
Contact centres are all about providing the best service. This means keeping a close eye on emerging solutions and changing technology to adapt and stay…
The recent CollabXperience, held in Lisbon, highlighted the exceptional growth seen globally in the cloud-based contact centre industry, and offered an opportunity to recognise those…
Responsive, customer centric, streamlined and efficient – words that every call centre would like to be considered synonymous with the service they offer. And with…
1Stream has been selected by Collab as its Partner of the Year in Africa, 2018. 1Stream, leading provider of cloud-based contact centre technology and services…
