When you choose 1Stream’s Zendesk contact centre telephone integration, you’re putting customer service first. You get all the benefits of the award-winning Zendesk platform, combined...
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Our leading-edge Speech Analytics solution is custom-made for the South African market and can help transform your contact centre performance, taking your customer experience to…
A loyal customer base is good for business. But how do you ensure customer loyalty and how can you both retain and grow your customer…
The contact centre space is changing. Customers expect first-call resolution and helpdesk ticketing automation is delivering a convenient, user-friendly experience. The customer journey is the…
The numbers speak for themselves. Prioritising customer experience and delivering a good end-to-end customer journey can and will positively impact your business and make it…
When you give your sales team the right tools to effectively and efficiently manage clients and build a relationship with them, you positively impact your…
Putting customer experience front and centre of your business goals is guaranteed to reap rewards for both customers and staff and positively impact your bottom…
Cloud technology specialists, 1Stream, has launched a new customer relationship management platform, 1CRM. This innovative new offering is designed to manage customer experiences and drive…
When it comes to customer experience, you need to make a good impression at every point of contact. Get it wrong, even once, and your…
1Stream, the leading provider of cloud-based contact centre technology in Southern Africa, turns 13 this month. Founded in 2008 by Jed Hewson and Bruce von…
