The numbers speak for themselves. Prioritising customer experience and delivering a good end-to-end customer journey can and will positively impact your business and make it…
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When you give your sales team the right tools to effectively and efficiently manage clients and build a relationship with them, you positively impact your…
Putting customer experience front and centre of your business goals is guaranteed to reap rewards for both customers and staff and positively impact your bottom…
Cloud technology specialists, 1Stream, has launched a new customer relationship management platform, 1CRM. This innovative new offering is designed to manage customer experiences and drive…
When it comes to customer experience, you need to make a good impression at every point of contact. Get it wrong, even once, and your…
1Stream, the leading provider of cloud-based contact centre technology in Southern Africa, turns 13 this month. Founded in 2008 by Jed Hewson and Bruce von…
South Africa has experienced something of an online retail boom since the start of 2020, largely because of the pandemic which has pushed shoppers online….
There’s no doubt that the last year presented us with immeasurable challenges, forcing businesses and contact centres to take decisive action and drive significant change…
Much has been said of the challenges faced by businesses – and economies as a whole – during 2020. However, there are some good news…
Blame it on the Covid-19 pandemic or call it the 5th industrial revolution – whatever label you use, there’s no denying that consumers – and…
