If you were ever in any doubt about the importance of customer service, here are a few statistics to set the scene. 96% of consumers…
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For years organisations have been talking about digital transformation and a new era of technology. While some early adopters dove straight in, embracing new solutions…
Contact centres are all about providing the best service. This means keeping a close eye on emerging solutions and changing technology to adapt and stay…
The recent CollabXperience, held in Lisbon, highlighted the exceptional growth seen globally in the cloud-based contact centre industry, and offered an opportunity to recognise those…
Responsive, customer centric, streamlined and efficient – words that every call centre would like to be considered synonymous with the service they offer. And with…
1Stream has been selected by Collab as its Partner of the Year in Africa, 2018. 1Stream, leading provider of cloud-based contact centre technology and services…
Turn your contact centre into a marketing tool with 1Stream’s integration with Salesforce For years, South African organisations have relied on Salesforce to manage successful…
The need for integration in a call centre is not a new concept. The reasons for integration, however, have changed considerably over the last two…
1Stream’s cloud contact centre technology is built around a universal queue and provides multimedia functionality in the form of email, chat, telephone and social media….
At 1Stream, our cloud based call centre solutions provide a number of benefits that will help your business to save money and improve the level…
